Johann Bordais is President & CEO of Embraer Services & Support, a new BU was established at the beginning of 2017 that integrates the capabilities of the company’s Commercial Aviation, Executive Aviation and Defense divisions under a single organization.
The business unit’s portfolio of services supports some 2,400 aircraft around the world by providing Customer Relationship Management, Technical & Maintenance Support, Materials, Flight Operations, Flight Operations Engineering & Support, Technical Services & Training, and Business Solutions Development & Analytics.
Johann served as Embraer’s Vice President of Services & Support in Brazil from July 2013 to December 2016 with a team of 1,200 staff. He also oversaw the Customer Care Center in São José dos Campos and the global network of Embraer Authorized Aircraft Service Centres. For three years, he led the transformation of Embraer after-sales activities by globalizing solutions and guaranteeing customer satisfaction through innovation and integrated CRM.