MRO Americas is part of the Informa Markets Division of Informa PLC

April 9-11, 2024 
Chicago, IL, USA

Exhibitor Resource Center

We are excited to bring MRO Americas to Chicago for the first time in 2024. As the show has grown over the years, so has the need to implement some new procedures in the following areas:

  • Booth plan approvals
  • EAC Management
  • Labor Rules for Chicago

Please review the information below on these topics. Additional information is available in the Exhibitor Manual and in the accompanying documents on the right side of this page. 

Details, links and logins will be coming in the upcoming weeks.

Please download the exhibitor manual for more information. If you have any immediate questions, please contact us. 

Allison Gold
Senior Events Manager

T: +1.718.501.7675
E: [email protected]

Anita Joyce Wright
Associate Manager Events
T: +1.718.730.3192
E: [email protected]

Exhibitor Move-In

Saturday, April 6 1:00 PM - 7:00 PM 600 sqft and larger and double decker booths only
Sunday, April 7 8:00 AM - 8:00 PM All Exhibitors
Monday, April 8 8:00 AM - 6:00 PM All Exhibitors

The exhibition will be open for visitors

Tuesday, April 9 9:00 AM - 5:30 PM
Wednesday, April 10 9:00 AM - 5:30 PM
Thursday, April 11 9:00 AM - 1:00 PM

Registration Hours

(Registration will take place in the S100 Ballroom at the South Entrance)

Monday, April 8 8:00 AM - 6:00 PM
Tuesday, April 9 8:00 AM - 5:30 PM
Wednesday, April 10 8:00 AM - 5:30 PM
Thursday, April 11 8:30 AM - 1:00 PM

Exhibitor Breakdown

Thursday, April 11 1:00 PM - 9:00 PM
Friday, April 12 7:00 AM - 1:00 PM

Freeman Exhibitor Service Hours

The Freeman Exhibitor Services team will be available from 8am - 5pm from the first day of Exhibitor Move-in to the last day of Exhibitor Move-out. Hours may be extended the day before show open and the day of show close to assist with additional exhibitor needs.

Service Provider



Booth Plans/Design Approval

Questions? Email [email protected]

MRO Americas Booth Design Submission

March 4, 2024

Booth Plans/Double Decker

MRO Americas Booth Design Submission

January 15, 2024

Catering — OVG Hospitality

  • Official contractor must be used

Contact OVG Hospitality at
[email protected]

March 11, 2024


Questions? Email[email protected]

MRO Americas EAC Portal

March 11, 2024


Exhibitor Insurance MRO Americas 2024:
Order Exhibitor Insurance

For more information/questions: 

Anita Joyce Wright, Associate Manager, Events 
+1 718.730.3192  
[email protected]

March 3, 2024

Freeman Services

  • Rental Exhibits
  • Structural Integrity
  • Cleaning
  • Audio Visual
  • Furniture
  • Furnishing Essentials
  • Accessories
  • Carpet
  • Transportation
  • Material Handling
  • Outbound shipping
  • Signs & Graphics
  • Installation and Dismantle
  • Forklift/Rigging
  • Hanging Sign Labor
  • Chain hoist/truss/sign equipment
  • Electric/Plumbing

(888) 508-5054 
Fax (469) 621-5601
[email protected]


Take advantage of discount pricing by ordering online at FreemanOnline by March 11, 2024. Using the enhanced FreemanOnline, you will enjoy easy access to added features and functions as well as the high caliber of Freeman services you’ve come to expect — before, during and after your show. 

To place online orders, you will be required to enter your unique Username and Password. If this is your first time to use FreemanOnline, click on the “Create an Account” link. To access Freeman Online without using the email link, visit FreemanOnline. 

If you need assistance with Freeman Online, please call Exhibitor Support at (888) 508-5054 Toll Free US and Canada or +1(512) 982-4186 Local and International.

March 11, 2024


  • official contractor must be used

Internet Ordering Guide

Lead Retrieval

  • Capture Technologies
  • official contractor must be used

Phone: 973.890.7600 ext. 117
Email: [email protected]

March 11, 2024


Warehouse Shipping Address:
Exhibiting Company Name / Booth # 
MRO Americas 2024
C/O Freeman
2500 W 35th St
Chicago, IL 60632 USA

Show Site Shipping Address:
Exhibiting Company Name / Booth # 
MRO Americas 2024
McCormick Place South Building
C/O Freeman
2301 S Lake Shore Dr
Chicago, IL 60616 USA

March 7 - April 1, 2024

additional fees apply from April 2 

Shipments can be received beginning April 6.

All attendees, exhibitors/sponsors/visitors/speakers/etc. need to be registered as attendees for the event. Exhibitors need to be registered as exhibitors (not visitors) to have access to the exhibition hall during setup periods.

Exhibitor Appointed Contractors (EACs)/Stand Builders

There is a new process for EACs to Register and be approved to work at MRO Americas 2024.

EACs must be registered and approved by McCormick Place. If you are not an approved EAC, please email [email protected] to complete the registration.

Questions? Email [email protected]

What does my EAC have to do?

  • EACs will NOT be allowed on the show floor unless all the requirements are satisfied: 
  • EAC must complete all required documentation via the online EAC portal
  • EAC must submit a valid Certificate of Insurance (COI) with the required coverage via the online EAC portal
  • EAC must agree to the Rules & Regulations outlined in Exhibitor Service Kit along with the EAC Rules & Regulations
  • EAC must pay an administrative fee is required for each exhibitor they are representing; payment will be submitted via the online EAC portal
  • EACs must abide by existing labor regulations and/or contracts and all Federal/State/City laws and regulations as well as those established by the event venue and Show.

Who is considered an Exhibitor Appointed Contractor?

An Exhibitor Appointed Contractor (EAC) is a company or contractor hired by the exhibitor, who is not an employee of your company or of an official show contractor. EACs are most often independent installation & dismantle companies but also include supervisors, technicians, photographers, audiovisual, floral, furniture, flooring, and any other contractors who are not the official contractors of the show but provide a necessary service at show site for the Exhibitor.

Can I use the same contractor I’ve been working with for several years?

We recognize that exhibitors may have unique needs or partnerships with vendors other than our official partners. Therefore, we support this choice as long as the EAC conforms to the show and venue Rules & Regulations and carries the required insurance coverage.

Why is this process being implemented or changed?

With the increasing number of EACs, have come numerous added expenses. These expenses include legal costs resulting from increased liability claims, exhibit hall damage, excess cleaning charges, extra administration costs for wristbands, contracting, insurance tracking, etc. Implementing this process with EAC Management will allow us to have better visibility and oversight with contractors working on the show floor.

How much is this going to cost me?

Rather than passing on these added costs to exhibitors, we have implemented an administrative fee payable by the EAC. Each EAC hired by an Exhibitor must agree to the Rules & Regulations, provide a Certificate of Insurance with the necessary coverages, and pay an administrative fee per exhibitor. The fee applies to all contractors regardless of the service they provide (labor, supervision, products, services, etc.). Payment of $150 for each booth location the EAC is providing services or products for. Payment will be submitted via the online EAC portal and is non-refundable.

Should you have any questions regarding the process, please email [email protected].

Labor Rules at McCormick Place

Please review the Exhibitor Bill of Rights carefully.

An Exhibitor Employee may perform work in a booth of any size. They can work within the booth using their own ladders or hand tools, cordless tools, power tools and other tools designated by McCormick Place/ASM Global. An exhibitor and exhibitor employees are prohibited, at all times, from using scooters, forklifts, genie lifts, pallet jacks, condors, scaffolding, scissor lifts, motorized dollies, or similar motorized or hydraulic equipment on Authority premises.

“Exhibitor Employee” is defined as any person who has been employed by the exhibitor as a full-time employee for a minimum of 6 months before the show’s opening date. Proof of employment in the form of a W-2, payroll document or other documentation may be required upon request if deemed necessary by McCormick Place management. Documentation must be furnished within 24 hours of notification.

In addition to the work currently performed, exhibitors may also perform the following work within their booth:

  • Setting-up and dismantling exhibits
  • Assembling and disassembling materials, machinery, or equipment
  • Installing all signs, graphics, props, other decorative items, and drapery, including the skirting of tables
  • Delivering, setting-up, plugging-in, interconnecting and operating electrical equipment, computers, audio-visual devices, and other equipment
  • Skidding, positioning, and re-skidding all exhibitor materials, machinery and equipment using their own non-motorized hand trucks, non-hydraulic hand trucks and dollies

Exhibitors can load/unload materials from automobiles and small utility vehicles

(ASUV) at designated McCormick Place docks using their own non-motorized, non-hydraulic hand trucks and dollies. For more information on the ASUV program, and to register, visit the Exhibitor section of the McCormick Place website:

Please call 312-791-7299, if you have any questions or need clarification  regarding the Exhibitor Bill of Rights. Leave a detailed message including  Your Name, Company Name, Telephone Number, Date and Time of the call. Your call will be promptly returned between the hours of  7:00am – 6:30pm.

 Exhibitor Event Badges

Visit our Registration Pages to register your team. Exhibitors who would like to attend conference sessions may also purchase discounted conference/session badges by choosing either Exhibitor All Access or Exhibitor/Individual Sessions. You will need a promotion code in order to receive your discount, please contact Virginia Gongora to get the code at +1.347.751.8692 or [email protected].

Booth personnel is unlimited at the MRO events.

Please refrain from setting meetings and inviting customers to your booth during set-up hours. They will not be permitted in the exhibit hall with visitor badges.


Registration Hours

(Registration will take place in the S100 Ballroom at the South Entrance)

Monday, April 8 8:00 AM - 6:00 PM
Tuesday, April 9 8:00 AM - 5:30 PM
Wednesday, April 10 8:00 AM - 5:30 PM
Thursday, April 11 8:30 AM - 1:00 PM

Sustainability is increasingly important to event attendees. Exhibiting at MRO Americas gives you the opportunity to highlight your company’s sustainability credentials and align with an event that champions sustainability. To ensure that your company and exhibiting stand are aligned with Informa’s sustainability goals.

Better Stands

Did you know that one medium sized disposable stand produces around four tons of waste, which is almost 10x the average person’s household waste per year . Designed to be used only once, they have a significant impact on the environment, in addition to increasing health and safety risks onsite.

Better Stands is program aiming to ensure that all core elements of exhibitor stands are reusable. Help us to reduce the environmental impact of MRO Americas by committing to the Better Stands program framework and show that your company values being part of sustainable and socially responsible events.

What’s in it for me?

  • A better quality, more attractive & sustainable stand
  • Opportunity to promote the sustainable credentials of your brand
  • Smoother, more efficient build up and breakdown periods
  • Lower work hours and reduced construction costs
  • Reduce or eradicate your waste bill

What do I need to do?

To make your commitment to Better Stands and contribute to a more sustainable event:

  • Familiarize yourself with the Better Stands framework found below (or click here)
  • Share these guidelines with your contractor before they begin designing your stand
  • Ensure your stand reaches at least a bronze level, meaning the stand structure and walls, platform or raised flooring, furniture, equipment and lighting are all reused
  • Ensure that the submitted stand design clearly communicates how you will meet the criteria

Better Stands guidelines

To ensure that all exhibitors can meet the Better Stands guidelines we will:

  • Provide a procurement guide supporting you to find contractors that can build reusable stands
  • Review your stand designs prior to the permission stage and make you aware of any breaches
  • Offer help and advice to find sustainable solutions that suit your needs
  • Provide a list of preferred partners with experience producing sustainable stands

If you require any further information or guidance on the Better Stands program, please contact our customer service department – [email protected]

Each 10’ x 10’ booth will be set with 8’ high black back drape and 3’ high black side drape.  Booths 300 sqft or less will receive a 7” x 44” identification sign.  Booths larger than 300 sqft may receive a 7” x 44” identification sign upon request.

Please Note: Masking Drape is required for all unfinished booths; payment is the responsibility of the exhibiting company. Please see the Furnishings Brochure and Order Form for more information.

All booth designs for MRO Americas are required to adhere to IAEE guidelines. Below, is a summary of those guidelines. All exhibits must comply with the standard (IAEE) Guidelines for Display Rules & Regulations. Please refer to the Display Rules & Regulations if you are not familiar with them.

Failure to submit your designs may result in an inability to exhibit. Any exhibitor doing a custom build, regardless of booth size, must submit complete plans here by March 4, 2024. 

Questions? Email [email protected]

Back Drape Color


Exhibit Hall Carpet

Your exhibit area is not carpeted.  The aisles will be carpeted in midnight blue.  

Flooring is required.

As the official service contractor, Freeman is the exclusive provider of freight services. Material handling includes unloading your exhibit material‚ storing up to 30 days in advance at the warehouse address‚ delivering to the booth‚ the handling of empty containers to and from storage‚ and removing of material from the booth for reloading onto outbound carriers. It should not be confused with the cost to transport your exhibit material to and from the convention or event.

You have two options for shipping your advance freight — either to the warehouse or directly to show site.

Warehouse Shipping Address:

C/O Freeman
2500 W 35th St
Chicago, IL 60632 USA

  • Freeman will accept crated, boxed or skidded material beginning March 07, 2024 at the above address. Material arriving after April 01, 2024 will be received at the warehouse with an additional after deadline charge.
  • Please note that the Freeman Warehouse does not accept uncrated freight (loose, pad-wrapped material and/or unskidded machinery), COD shipments, hazardous materials, freight requiring refrigerated or frozen storage, a single piece of freight weighing more than 5,000 pounds or a single piece of freight beyond the dimensions of 108”H x 93”W.
  • Warehouse materials are accepted at the warehouse Monday through Friday between the hours of 8:00 AM - 3:30 PM
  • Certified weight tickets must accompany all shipments.
  • If required, provide your carrier with this phone number: (888) 508-5054.

Show Site Shipping Address:

McCormick Place, South Building C/O Freeman
2301 S Lake Shore Dr
Chicago, IL 60616 USA

  • Freeman will receive shipments at the exhibit facility beginning April 06, 2024.
  • Shipments arriving before this date may be refused by the facility.
  • Any charges incurred for early freight accepted by the facility will be responsibility of the exhibitor. Certified weight tickets must accompany all shipments.
  • Ensure your driver has the following information to expedite unloading and delivery to your booth: Show Name, Exhibitor Name, Booth #.
  • If required, provide your carrier with this phone number: (888) 508-5054.

Please note: All materials received by Freeman are subject to Material Handling Charges  and are the responsibility of the Exhibitor. This also applies to items not ordered through  the Official Show Vendors. Refer to the material handling form for charges for the service.

Please be aware that disposal of exhibit properties is not included as part of your material handling charges. Please contact Freeman for your quoted rates and rules applicable to disposal of your exhibit properties.

All exhibitors are required to carry sufficient insurance coverages for this event.

Exhibitors shall, at its own expense, secure and maintain for the entire duration of the Event (move-in through move-out), the insurance listed below. All such insurance shall be primary of any other valid and collectible insurance of Client and shall be written on an occurrence basis. Claims made policies are not acceptable and do not constitute compliance with Client’s obligations under this Condition.

(a) Workers’ compensation and employer’s liability insurance complying with the laws of the state in which the Event is being held;

(b) Comprehensive General Liability insurance with limits not less than $1,000,000 each occurrence, $2,000,000 aggregate, combined single limit for bodily injury and property damage, including coverage for personal injury, contractual, and operation of mobile equipment, products and liquor liability (if applicable); and

(c) Automobile Liability insurance (required if bringing automobiles into the Venue) with limits not less than $500,000 each occurrence combined single limit for bodily injury and property damage, including coverage for owned, non-owned and hired vehicles, including loading and unloading operators.

The Client’s Comprehensive General Liability and Automobile Liability insurance policies shall name as additional insureds: (i) Organizer and each of its direct and indirect subsidiaries and other affiliates and (ii) the Venue. If requested, copies of additional insured endorsements, primary coverage endorsements and complete copies of policies, satisfactory to Organizer, shall be promptly furnished to Organizer. Certified copies of the Certificates of Insurance or policies shall provide that they may not be cancelled without 30 days’ advance written notice to Organizer. The Client shall obtain a waiver of subrogation from the carrier of each policy described above and the carrier of each other policy that provides fire, explosion or any other risk coverage insuring the Client’s property, in each case releasing in full such carrier’s subrogation rights.

Since many international policies aren’t valid in the United States, all international exhibitors are required to obtain insurance through, the designated insurance provider for the Event. Coverage is subject to underwriting review; Client must review the Ineligible Risks to ensure coverage. Clients may be eligible to opt out of this coverage by providing a valid Certificate of Insurance satisfactory to Organizer with the necessary coverages.

Exhibitors Insurance company & their address:

The exhibitor & their address:

Contact info

Insurer(s) affording coverage:
See requirements above

Type of Insurance

Policy number

Effective Dates: Must include all move in and move out days


Description of Operations/ Locations/ Vehicles:
Additionally Insured: Must include Informa Media,
Aviation Week Network, Freeman Expositions, LLC (general contractor), and Metropolitan Pier & Exposition Authority and their respective successors

Certificate holder / address of certificate holder: Informa Media - 605 3rd Avenue, NY, NY 10158

Authorized Representative Signature

Exhibitors may submit their COI via this link or send directly to [email protected].  EACs may submit via the EAC portal.

Click here to view a Sample COI