General Information at MRO Americas

Accessibility

McCormick Place is in compliance with the Americans with Disabilities Act. Wheelchairs, information booths, designated parking, TDD telephones, aisle and companion seating, assisted-listening devices and other services are available.

ATM Machines

Cash machines are available in each building: South Level 2.5 in the Convenience Center; North Level 2, across from Connie’s Pizza; West Level 1 near the Transportation Center and Lakeside Level 2, near the Arie Crown Theater box office. All cash machines accept American Express, VISA, Master Card, Cirrus and Plus.

The lounge is located on level 2.5 between the South and North Building

Badges Pickup/Registration

Registration Hours (Registration will take place in the Room S100)

Monday, April 8                   8:00 AM - 6:00 PM

Tuesday, April 9                   8:00 AM - 5:30 PM

Wednesday, April 10          8:00 AM - 5:30 PM

Thursday, April 11               8:30 AM - 1:00 PM

Bicycles

Bike racks are located at Gate 3 of the South Building (on Martin Luther King Drive), at Gate 40 of the West Building (on Indiana Avenue), at Gate 38 of Lakeside Center and on the walkway beside the sky bridge connecting the South Building and Lakeside Center (East Building). Bicycle racks are provided to accommodate our visitors. McCormick Place is not responsible for bikes left unattended.

Business Center/FedEx Office

FedEx Office provides a worldwide network of digitally connected locations. An extensive variety of superior document services are designed to make you more productive. Services include:

• Full-service digital color and black and white copying and printing of on-site badges, fliers and other materials.
• Computer rentals and laptop docking stations.
• Document finishing services such as binding, collating, cutting, folding or stapling.
• Presentation services that include production of high-quality mounted boards, posters,
• banners and bound presentations.
• FedEx Express® U.S. Package Services
• FedEx Ground®

For more information about these convention services as well as to place business orders, go to www.fedex.com/us/officeprint/conventions/locations/Chicago.html

FedEx Office is located on Level 2.5 of the Grand Concourse in the South Building. It is open Monday Through Friday, 8:30 AM until 5:00 PM.

Coat/Bag Check

Coat/Bag Check will be available during show days. Permanent coat checks areas are located at Gate 4 in the South Building

Dining Options

Concessions will be open in the halls as well as in the common areas of McCormick place. Please note: All concessions are cashless.

First Aid

McCormick Place provides wheelchair-accessible first aid stations in each building. They are operated and staffed by licensed medical professionals. Stations are fully-equipped and include automated external defibrillators (AEDs) to respond to life-threatening occurrences. There are First Aid areas located in each building:

South and North Buildings – Level 2.5 of the Grand Concourse nearby the FedEx Office

Gift Shop

McCormick Place maintains three gift shops featuring a fine line of Chicago sports apparel and souvenirs, Illinois lottery tickets and an extensive line of sundries ranging from postcards to over the counter medications.

The main Gift Shop is located on:Level 2.5 of the Grand Concourse. Standard hours of operation are Monday through Friday, 8:30 AM until 5:00 PM. Satellite shop is located on: Level 2 of the North Building,

Information Desk

The Information Desks at McCormick Place are the checkpoints for information about events in the facility and available McCormick Place services in the following locations: South Building, Level 1

Infant Nursing Area (Mamava Lactation Suites)

Mamava Lactation Suites are available South Level 2.5 across from Starbucks Please download the Mamava Mobile App to unlock the suites. Our First Aid Offices are available as well. It is located on Level 2.5 of the Grand Concourse in the South Building.

LOST and FOUND

Items found during show hours should be brought the registration area in the S100 ballroom, or given to uniformed security personnel. Unclaimed items will be turned over to McCormick Places security at the close of the show. Items turned over will be held for 90 days. Once items have been turned over, the Security Department of McCormick Place provides a lost and found program that is accessible through a link located on the home page of the McCormick Place website.

Parking

Events in the North, South and West Buildings designate Lot A as the primary parking location. There are three main parking lots on the McCormick Place campus. All are in close proximity and walking distance to our convention complex and are ADA accessible.

Lot A – 2301 South Prairie Avenue, Chicago, IL 60616

Standard Parking Support: Parking Comments or Questions? Please contact us at [email protected] Lot A: 312-567-8360

Lot B/Truck Marshalling: 312-808-3125

Reserve parking online: https://mccormick.parkingguide.com/event-calendar/

Semi/Trailer parking: https://mccormick.parkingguide.com/semi-truck-and-truck-trailer-parking/

Photos and Videos

Exhibitor may take photos or videos of its displays; however, exhibitor is not permitted to directly take pictures of any other display or instruct others to take such pictures without written permission of Show Management and the exhibitor whose display is being photographed. Notwithstanding the foregoing, exhibitor authorizes Show Management and its Representatives to photograph and/or record all or any part of the Show (including, without limitation, exhibitor’s exhibit space and personnel), and exhibitor hereby grants Show Management the worldwide, perpetual, royalty free right and license to reproduce, distribute, transmit, publicly perform and publicly display all such photographs and recordings (and any derivative works thereof) in any medium (now existing or hereafter developed).

All unauthorized filming, sound recording and photography of the Event, and all unauthorized transmission of audio or visual material at the Event, by Client and/or its Personnel is expressly prohibited. Client and/or its Personnel agree: (i) to surrender to Organizer or destroy on demand any material in whatever media recorded in violation of this Condition, and (ii) that the copyright and other Intellectual Property Rights in any such material shall vest in Organizer unconditionally and immediately on the creation of such material. Client acknowledges and agrees that Organizer and its Personnel shall be permitted to film, sound record and photograph the Event, which may include, without limitation, filming, sound recording and photography featuring Client’s Personnel (the Content). Client agrees to make its Personnel aware of such filming, sound recording and photography of the Event. Client acknowledges and agrees that Organizer is the sole and exclusive owner of all rights in the Content and hereby waives any and all: (i) rights in and to such Content, and (ii) claims that Client may have relating to or arising from the Content or its use. Without limitation, Organizer shall be permitted to use the Content anywhere in the world for promotional and other purposes, without any payment or compensation. If any of Client’s Personnel has any objection to the use of their image in any filming, sound recording and/or photography of the Event, Client shall notify Organizer in writing.

Smoking Policy

McCormick Place is an active supporter of providing smoke-free environments for its customers and employees. Directed by a City of Chicago Ordinance, smoking is not allowed in any enclosed space, including exhibit halls, meeting rooms, restaurants, lobbies, hallways and garage areas. Smoking is also prohibited within 15 ft. of any entrance. An area map showing the designated outdoor areas where smoking is allowed can be found on the McCormick Place website.

Sustainability

McCormick Place creates a substantial impact on the global economy by hosting some of the largest and most prestigious international events, meetings and expositions spanning across multiple industries and sectors. On average, nearly 3 million visitors attend events at McCormick Place every year. This demanding event schedule requires a facility of this complexity to run like clockwork. At any given time, multiple events are operating across our 2.6 million square feet of exhibit space and welcoming the world to do business. To learn more about the McCormick Place sustainability initiatives, visit: https://www.mccormickplace.com/sustainability-program/

Learn more about the MRO Americas sustainability initiative in the sustainability appendix of this manual.

Taxis/Rideshare

A Transportation Network Provider (TNP) company, also referred to as a “rideshare” company, provides prearranged transportation services for compensation through an Internet-enabled application or digital platform connecting passengers with drivers of vehicles for hire. “CHICABS” offers options for taxicab passengers to electronically hail (E-Hail) a taxicab through a mobile app. CHICABS approved apps also let passengers electronically pay (E-Pay) for the taxicab fare through the app. Download “Curb” from your favorite App Store. Click “Arro” for the Arro App site.

“Lyft” and “Uber” are licensed TNP companies with the City of Chicago. Download their application(s) from your favorite App Store.

U.S. Mailbox

Mailboxes are located near the Business Center in the South Building.

Visitor Information

Information brochure displays from Choose Chicago are available in the following locations: South Building, Level 1 at Gate 4 and on Level 2.5 near the Business Center

Wheelchairs/Scooters

Wheelchairs, scooters, information booths, designated parking, TDD telephones and other services are available for visitors with disabilities. For wheelchair/electric scooter rental contact our service partner Scootaround, Inc. Scootaround Mobility Solutions at 888-441-7575 or by visiting their website at www.scootaround.com/rentals/m/mccormickplace to reserve in advance. Onsite rental may be available, depending on event schedules.

Wifi

McCormick Place offers complimentary WIFI throughout the complex including its exhibit halls, meeting rooms and public space. This complimentary service should ONLY be used for non-mission-critical applications such as general web surfing and Internet-based email access. Connection speed is Up to 768 Kbps.